Provider collects Personal Information directly when an Individual:
Provider collects Personal Information about Individuals from third parties when:
Provider provides the Services to Organisations, which use them as business and information management tools. Both Provider and the Organisations may collect Personal Information from Individuals, including when:
Using processes described in this Policy, Provider collects the following categories of Personal Information about Individuals:
Privacy law categorizes certain types of Personal Information as "sensitive information". Provider does not actively collect sensitive information, but information that Individuals post or store using the Services may fall into this category.
Provider holds and stores Personal Information using:
Provider will take reasonable precautions to protect Personal Information from unauthorised access. This includes measures to secure the Provider’s physical facilities and electronic networks.
Provider secures Personal Information that Provider collects with credentials, passwords, pins, encryption, session expiry, firewalls, SSL network encryption, and through the use of reputable vendors, third party network scans and audits.
For more information on security, please contact Provider using the details in the "contacting us" below.
Provider deletes Personal Information when users close their account with us, after the Individual chooses the account closure date all hosted information is removed by an overnight automated process and historical backups are progressively deleted based on rolling date backups.
Provider’s handling of Personal Information includes holding, using and sometimes sharing the Personal Information so that Provider can:
For more information on when Provider shares Personal Information, see below.
Some collection, holding, use and disclosure of information happens simply by virtue of Individuals and Organisations using the Services.
The purpose of the Service is to allow Provider, Organisations and Individuals to enter, manage and communicate information, including Personal Information, relating to development, managing and hosting of websites and web based applications.
Provider shares Personal Information with others in the following ways:
When Provider uses the services of companies that Provider works with to provide the Services, they may get access to the Provider’s data, including Personal Information. Such third party services may include:
Provider will only share Personal Information with these third parties to the extent reasonably necessary to perform their functions.
These third parties may have their own privacy and security policies. For more information about this, please contact Provider using the details listed in the "contacting us" section below.
For information on disclosures to overseas recipients, see below.
The Provider may store or process some Personal Information overseas. Individuals may not have the same rights relating to their information when it is overseas as they would under Australian privacy law.
If Individuals consent to such transfer, Provider will not be accountable for overseas recipients’ handling of their Personal Information.
Individuals contact the Provider using the details below if they want to access, correct or delete Personal Information or lodge a complaint.
Provider reserves the right to refuse access or correction where there are reasonable grounds for doing so, for example if providing access would be unlawful or would compromise the privacy of another person.
If Individuals have a complaint about privacy, they can contact Provider using the details listed above.
Provider will respond to complaints in writing within a reasonable period (usually within 10 business days from the day Provider receives an email).
Provider will try to work with Individuals to resolve complaints entirely within 20 business days, although that period may be longer if it is reasonable to take longer given the nature of the complaint.
If Individuals are unsatisfied with our response, they may refer the complaint to the Office of the Australian Information Commissioner (http://www.oaic.gov.au/).
means a natural person.
means third party Organisations using the Services.
means information about an Individual whose identity is apparent, or can reasonably be ascertained, from that information. This includes information like names, telephone numbers, email addresses and physical addresses.
means this document, drafted in accordance with the Privacy Act 1988 (Cth).
means Safehost Pty Ltd.
means website design and development, web application design and development, database design and programming, hosting and domain name registration services, consulting services for online product marketing and optimisation.